We have created a list of our most frequently asked questions in order to help answer any queries you might have. If your question is not answered here, please feel free to drop us an email or contact our social pages and someone will be in touch very shortly.
Full terms and conditions are available to download here.
General Property Enquiries
Children are more than welcome to stay at the Far From Holiday Retreat. We do, however, ask that no under-12’s stay within the Cottage – as it is located in close proximity to the farm and there are lots of animals roaming the grounds.
Although we welcome children of all ages within our other properties, please be aware that there are no facilities for young children.
We do allow dogs in both the Lodge and the Cottage. A £20 fee is taken at the beginning of your stay, per dog. A large dog bed, food and water bowls and a number of blankets are provided for the soft furnishings.
There is a dog-friendly stairgate to stop muddy paws going upstairs in each of the properties.
No dogs are permitted in the Chapel.
Dogs staying in the Cottage must be on a lead at all times within the yard and farm, due to the proximity to the animals, however there is a forestry path very close to the Cottage where dogs can be let off the lead to have a run around.
Merthyr Asda is the nearest supermarket and is located around 15-20 minutes away. M&S Food is 20-25 minutes away.
Another option is Sainsbury’s, who deliver locally. Please be aware, however, that we don’t have quite as many delivery slots available than you may be used to, so it’s always a good idea to book in advance.
Merthyr Asda is the nearest fuel station – and is located around 15-20 minutes away.
The nearest hospital is the Prince Charles Merthyr, approximately 20 minutes away.
The Animal Sanctuary Enquiries
Absolutely, everything we do at Far From is centred around taking care of our wonderful animals and we encourage you to join us and say hello.
Meet and greet morning sessions can last anywhere from 1-2 hours and it can be as hands on as you like. This unique experience allows guests to immerse themselves in our Sanctuary’s morning routine and see first hand how your holiday helps us to support the animals under our care.
The meet and greet is aimed at adults, but can be adapted to children of all ages. Please let us know the age of the children attending before your arrival.
Due to the nature of our morning sessions, we do not allow under-7s to participate. However, we are more than happy to organise a more suitable later session for groups with smaller children. These afternoon sessions will be shorter in nature (approximately 30 mins) and are designed to be more child-friendly.
The Cottage
The Cottage is now connected via Starlink, so you can access our WiFi whenever wish.
Yes, the Cottage does have a TV, but has no terrestrial or satellite signal. We have provided a DVD player if you’d like to bring a couple of films with you to enjoy in the evening.
You will not receive any mobile phone signal within the property itself, however you can connect to the WiFi in order make calls via WhatsApp or Messenger.
Arrival time for the Cottage is 3pm and after. You can arrive as late as you like as a key will be left for you (information on this will be emailed to you the day before you are due to join us).
Please provide by return email an approximate time of arrival so that we may plan ahead.
Please vacate the Cottage before 10am. Our cleaning schedules are very tight.
We kindly ask that you try as best you can to leave the property in the same condition it was in when you arrived. We are a non-profit organisation, with all income going to support the animals under our care and would much rather spend whatever income we generate on giving them the best possible care, than deep-cleaning the properties.
A hot tub can be hired by the day for an additional charge, subject to availability. It is closed on Monday for maintenance and cleaning.
The Cottage has parking facilities for one car. There is also a rural car park located off the property if you need additional parking.
Please be aware that all cars are left at your own risk.
The Cottage has an enclosed decking area, which is set across the yard in a secluded part of the farm. There is also a hot tub, private eating area and firepit.
Mini Corner
Mini Corner is now connected via Starlink, so you can access our WiFi whenever wish.
Yes, Mini Corner does have a TV.
You will not receive any mobile phone signal within the property itself, however you can connect to the WiFi in order make calls via WhatsApp or Messenger.
Arrival time for Mini Corner is 4pm and after. You can arrive as late as you like as a key will be left for you (information on this will be emailed to you the day before you are due to join us).
Please provide by return email an approximate time of arrival so that we may plan ahead.
Please vacate Mini Corner before 10am. Our cleaning schedules are very tight.
We kindly ask that you try as best you can to leave the property in the same condition it was in when you arrived. We are a non-profit organisation, with all income going to support the animals under our care and would much rather spend whatever income we generate on giving them the best possible care, than deep-cleaning the properties.
A hot tub can be hired by the day for an additional charge, subject to availability. It is closed on Monday for maintenance and cleaning.
Mini Corner has parking facilities for one car. There is also a rural car park located off the property if you need additional parking.
Please be aware that all cars are left at your own risk.
Mini Corner has a secluded decking area, with firepit and cooking area.
The Glamping Pods
Yes, WiFi is available.
No, our glamping pods do not have a TV.
You will not receive any mobile phone signal within the property itself, however you can connect to the WiFi in order make calls via WhatsApp or Messenger.
Arrival time is 4pm and after. You can arrive as late as you like as a key will be left for you (information on this will be emailed to you the day before you are due to join us).
Please provide by return email an approximate time of arrival so that we may plan ahead.
Please vacate before 10am. Our cleaning schedules are very tight.
We kindly ask that you try as best you can to leave the property in the same condition it was in when you arrived. We are a non-profit organisation, with all income going to support the animals under our care and would much rather spend whatever income we generate on giving them the best possible care, than deep-cleaning the properties.
A hot tub can be hired by the day for an additional charge, subject to availability. It is closed on Monday for maintenance and cleaning.
There are parking facilities for one car. There is also a rural car park located off the property if you need additional parking.
Please be aware that all cars are left at your own risk.
There is an open, private, outdoor space – yes.
Wild Camping
Arrival time for our Wild Camping plots is 2pm and after.
Please provide by return email an approximate time of arrival so that we may plan ahead.
Please vacate the plot before 11am.
Plots are allocated within the area, so please keep to the plot you booked.
Absolutely, however please ensure that these are only in the campfire spaces provided.
Absolutely, each plot has its own designated space.
Logs and a fire kit can be ordered in advance when placing your booking.
Unfortunately not, given the nature of the plots.
Please ensure that children are over 12 years of age.
Please ensure that you do not access the animal fields.
You are welcome to explore the area around the camping plots, but please do not walk into the farm area – this is a private, working farm.
You are more than welcome to book onto one of our animal experiences. Please select the option when booking your stay.
Yes, there is a specially designed shower and toilet pod. Please ensure that you clean this after use.
Yes, there is a designated washing up area and clean drinking water.